80 Guest Service Representative Jobs in Greenville, SC
Homewood Suites - Greenville SC is Hiring a Guest Service Representative Near Greenville, SC
Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue. Understands and implements the mission statement, values, and culture at all times.
Pre-Requisites (Requirements):
- 1 years of experience in customer service at a branded hotel preferred
- High School diploma or equivalent of the same
- Must display professionalism and have characteristics of honesty and trustworthiness
- Must have excellent attendance and be punctual
- Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
- Must be able to stand for eight hours, bend, stretch, and reach
- Work schedule varies and may include occasionally working on
- Holidays, weekends, and evenings. Long hours sometimes required
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Knowledgeable in:
- Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
- Frequent Stay Program
- Reservations procedures including cancellations and “walking” guest
- Phone etiquette and answering procedures
- Be able to answer inquires of local shopping, dining, entertainment, and travel directions
- Daily hotel operations, check daily events, bulletin boards, and be up to date on changes, new procedures, and events
- Manager on Duty functions when necessary or as scheduled
- Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change
- Multi task, detail oriented, remain service centric
- Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages and relay pertinent information using log books
- Manage time effectively
- Assist with guest issues with professionalism maintaining hospitable attitude.
Job Summary
Full Time
$29k-38k (estimate)
05/06/2023
04/30/2024
The job skills required for Guest Service Representative include Customer Service, Guest Service, Property Management Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
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