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Position Summary and General Purpose :
Homewatch of South Orange is the premier provider of private home care services in Essex, Union, and Morris Counties. We pride ourselves on providing a high touch customer experience.
We specialize in providing compassionate live-in and hourly care. Each client has a designated Care Team comprised of registered nurse, social worker and caregiver(s).
We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for.
We are seeking a full-time Client Care Manager (Social Worker) to join our family. The ideal candidate will have community roots in Short Hills / Millburn (Essex County).
You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedules changes.
You will be required to communicate any changes to the client’s schedule or condition in real time to the Client Service Team.
You will be expected to establish a rapport with Caregivers and learn their skillset so you can properly match them to your clients.
Essential duties and responsibilities include the following :
Marketing :
Build relationships with referral sources to grow revenue where appropriate
Build relationships within the community to grow revenue where appropriate
Community & Facility Support as requested
Client Service-Case Management :
Handles and validates initial leads (intake calls)
Schedules in person visit with potential clients to assess their needs
Responsible for sending and executing the service agreement
Build rapport with assigned clients, family members, and or client representatives
Acts as the primary contact for the client / client representative, communicates all schedule changes to the clients in real time
Resolves all client issues in real time
Communicates in real time any changes to the client’s schedule or condition to the client service team
Get to know Caregivers and make recommendations to the scheduling team in the matching process
Coordinates Registered Nurse visit and first day of service
Plays an active role in weekly client service meeting
Responsible for being part of on-call weekend rotation (every 5 weeks) and once during the week
Play a role in interview caregivers
Education & Requirements :
Minimum : Licensed Master of Social Work (MSW) required, Licensed Clinical of Social Work (LCSW) preferred. At least 2 years of clinical experience, must be fully vaccinated against COVID-19.
Experience & Qualifications :
We offer :
Last updated : 2024-04-30
Full Time
$74k-97k (estimate)
05/02/2024
05/02/2024
The job skills required for Client care manager include Customer Service, Client Service, Scheduling, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client care manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client care manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client care manager positions, which can be used as a reference in future career path planning. As a Client care manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client care manager. You can explore the career advancement for a Client care manager below and select your interested title to get hiring information.