HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.

This role will have a base salary range of $150,000 - $175,000 along with a 20% annual bonus opportunity, company take home vehicle and a full suite of benefits. 

The General Manager has the overall responsibility for the daily operations of a District office including ensuring compliance with company standards, inventory management, team management, financial accountability and ensuring that the highest quality service experience is delivered to each customer. The successful candidate must be capable of leading a workforce including unionized HVAC service and installation technicians. The successful candidate thrives in a fast-paced, high-pressured environment and has a natural ability to lead and motivate the team to learn, strive for improvement, and feel a real sense of urgency about meeting our customer needs. This position also demands diligence about tracking service delivery and financial KPI’s. The General Manager is expected to meet company goals by providing clear direction and setting a positive example for attitude, professionalism, and work ethic. The successful candidate must be able to formulate, articulate, and lead strategic and tactical efforts to drive efficiencies, sales growth and profitability within a highly competitive HVAC market.

Responsibilities:

• Provides leadership, guidance and support to District personnel focused on customer satisfaction to improve Net Promoter Score and CSAT score
• Direct and manage field operations and sales teams to meet budget and corporate financial goals.
• Manage essential operational support functions including Inventory Management, Fleet Management, and Safety practices.
• Ensures compliance with company’s policies
• Develops and maintains a culture of performance management and accountability
• Demonstrated leadership and management skills in a team-oriented, collaborative environment
• Ability to build and maintain a high performing team through recruiting, training, coaching and development activities
• Proven ability to significantly contribute toward or lead operations and sales growth initiatives with a results-oriented approach
• Ability to formulate and implement a sound business plan to reach targeted service delivery, revenue and net profit goals
• Experience with budget preparation and fiscal management,
• Ability to analyze and interpret data and prepare reports
• Exceptional strategic thinking and problem-solving skills
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities

Qualifications:

• Bachelor’s Degree in Business, or related field or equivalent experience
• Minimum 4 – 6 years general management experience managing a service delivery organization
• Must have experience managing a unionized field workforce including responding to grievances and directly involved in contractor labor negotiations.
• Experience in home service delivery business preferred
• Experience developing and implementing growth strategies, business processes and streamlining operations
• Demonstrated work force management including experience with leading Field Service Management software such as ServiceBench, ClickSoftware, Salesforce, etc.

In Return We Offer:

• Competitive compensation
• Company take home vehicle; gas card and maintenance provided
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Your choice of 2 company provided home warranties (for homeowners).
• Career development and advancement opportunities 

HomeServe USA is an equal opportunity employer.

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