Company Overview:

HomeServe USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

Position Overview:

The Marketing Operations Analyst will report to the Sr. Marketing Operations Manager and is responsible for supporting the execution of a systematized approach to how we set up and manage pricing, product and Fulfillment data in Salesforce. The responsibilities of this detail oriented and analytical role include an understanding of customer data, both in its current state as well as its future state, ability to identify requirements, validate data integrity and understand system functionality. They will possess a strong understanding of marketing principles, data analysis, and technological proficiency to support our marketing operations and business initiatives.

Responsibilities:

• Manage data with effective quality controls and risk management.
• Develop and maintain reports to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
• Collaborate with cross-functional teams to optimize processes, workflows, and systems.
• Consult with internal business partners to ensure accuracy of changes, while identifying any/all gaps and providing resolution to generate consistencies.
• Validate data configurations to ensure that data reflects the business strategy and plan.
• Support data governance efforts to ensure accuracy, completeness, and compliance of marketing data.
• Document all changes and work with team to ensure that all data components are accurate for distribution.
• Assist business SME’s in researching questions and concerns.
• Provide training and support to marketing team members on tools, processes, and best practices.
• Support the documentation of processes and the development of SOPs and SLAs to ensure deadlines are accurately met.

Job Requirements:

• Bachelor's degree or equivalent experience
• Minimum of 2 years of experience in Marketing, Business Operations or Data Analytics
• Strong analytical, verbal and written communication and interpersonal skills
• Strong attention to detail and ability to connect business process to data outputs
• Proven time management skills in a deadline driven environment
• Well organized, detail oriented with ability to work under pressure and meet deadlines while managing multiple concurrent tasks
• Must possess a high level of proficiency in Microsoft Office, particularly Excel
• Salesforce experience a plus

• Strong work ethic and willingness to take ownership

• Ability to work independently
• Ad-hoc responsibilities as assigned

Desired skills:

• Ability to multi-task
• Strong critical thinking & organizational skills
• Collaborative, team player capable of building relationships throughout the organization
• Team oriented, a self-starter, and can manage multiple priorities
• Strong attention to detail and ability to understand processes within a system
• Experience working with individuals at all levels of an organization
• Demonstrated analytical and decision-making skills

Minimum Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

HomeServe USA is an equal opportunity employer.

#LI-ONSITE

#HUSA