Join our rapidly growing physical therapy company where growth and innovation are at the heart of everything we do. As a key member of our dynamic team, you'll be instrumental in our mission to deliver top-notch self-care solutions while experiencing unparalleled opportunities for professional development and advancement.

This job will be based in Brooklyn, NY.

Intake Specialist must be fluent in Spanish.

Responsibilities:

· Creating and managing patient profiles in our CRM.

· Collecting all necessary documents to complete referral process and updating CRM on status.

· Determining if the agency can safely service patient and referring pt proper long term or short-term care agency based on current insurance information.

· Ensure insurance information is accurate, verified and entered into CRM.

· Educating patients on alternate insurance plans as needed to obtain long term home care services.

· Ensure Intake Status is updated on a weekly basis.

· Responding to all potential new cases in a timely manner.

· Enter data for all new cases into appropriate places.

· Updating HHA exchange when authorizations from payors change and notify team.

· Act as liaison between patient and long term or short-term care program.

· Communicate with referral sources regarding staffing availability.

· All other duties assigned by supervisor.

· Complies with HIPAA code of conduct and regulations.

Requirements:

· Excellent communication abilities, including speaking, writing and active listening.

· English speaking.

· Bilingual Spanish preferred.

· Great customer service skills, including a personable and positive attitude.

· High typing speed and accuracy.

· Good computer skills, including basic troubleshooting and using word processing, spreadsheet, presentation and email software applications.

· Problem-solving, critical thinking and decision-making abilities.

· Ability to work independently with little-to-no supervision.

· Keen attention to detail.

· Team attitude.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)
• HHA Exchange: 2 years (Required)
• Home Care: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person