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Home365 is a Technology Company based in the heart of Silicon Valley. Post Series B Round of funding, Home365 is backed by the most respected Venture Capitalist and Corporate Venture Capitalist firms. Through cutting edge property management technology, Home365 transforms how people experience investing in Real Estate - making it profitable, predictable, and passive.
We are looking for an ambitious and self-driven Customer Success Manager to join our team! As the Customer Success Manager at Home365, you will be responsible for overseeing properties in a designated region.
The Customer Success Manager is responsible for cultivating and maintaining positive working relationships with the owners of the properties they oversee, as well as the financial performance of investors' rental units. In the performance of this role, the CSM will have the support of maintenance vendors, local taskers, a resident support team, and a billing department, just to name a few.
The Customer Success Manager will have powerful tools at their disposal to track overall customer satisfaction and financial performance of properties, ensuring they are able to keep a finger on the pulse of all properties and owners in their region.
A key daily task of a Customer Success Manager is that of interacting with property owners via Zoom call, as well as responding to inquiries in a proprietary ticketing system. The ideal applicant is an individual who is an effective verbal and written communicator, who is personable and charismatic, who finds satisfaction in helping others, and who has the ability to de-escalate situations that may arise when communicating with clients.
Essential Duties and Responsibilities:
The following are included: Other duties may be assigned.
Requirements:
Preferred Requirements:
Job Type: Full-time, based in our Las Vegas office. This role is office based.
Benefits:
Schedule:
Supplemental Pay:
Your personality:
A Warrior and a Winner: You are personable, action oriented, a self-starter and creative thinker that strives for the best results.
Energy Filled: You are authentic, charismatic and resourceful. An independent hands-on person, and results driven.
EQ in the Sky: You understand people and how to connect with them emotionally and encourage them to use and share the Product.
Curious: You thrive on knowledge. You simply love to know as much as possible and you have a solid opinion about almost everything.
Determined and Creative: You don't take a NO for an answer. You don't panic. You always treat the negative as an opportunity and a challenge for a flip. You celebrate when this happens.
Analytical: You can draw insights from user data and translate them into original Product feedback.
Team Player: You believe in the power of a team vs. being a star.
Full Time
Business Services
$104k-146k (estimate)
03/16/2024
04/01/2024
home365.co
EAST PALO ALTO, CA
<25
2016
Private
DANIEL SHAKED
<$5M
Business Services
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.