OVERVIEW – ABOUT THINKCERCAThinkCERCA is an innovative education technology company committed to providing teachers and students with an effective, research-backed literacy framework for reading and writing across subjects in grades 3-12. Guided by a team of nationally recognized literacy experts, our mission is to deliver engaging, rigorous, and personalized literacy instruction for every student, in every class, every day.

We have an exciting opportunity for a seasoned, talented, and collaborative district leader to help us create a thriving community of ThinkCERCA users at the classroom, school, and district levels. This is a Las Vegas-based position, and the successful candidate will be expected to travel periodically to other locations to collaborate with the team, support other team members, and to support our district partners.

RESPONSIBILITIESSchool and District Success Manager will have experience with designing and executing large-scale K12 transformation via instructional design and software implementation as well as monitoring progress on student learning outcomes, teacher learning outcomes, implementation journeys, and product engagement. This senior role will be tasked with driving the growth of partner engagement and usage to achieve great student outcomes and drive expanded use within and across districts.

• Drive and manage key metrics related to the implementation of usage to ensure ThinkCERCA is developing a flywheel that leads to faster and bigger student impact 
• Engage in weekly dashboard reporting with CEO
• Work across the marketing, sales, success, product, and engineering teams to optimize the way the team manages the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform in the districts you serve
• Collaborate with the district team and our data and learning science teams to manage, measure, and improve best practice materials for educators 
• Act as the customer advocate ensuring educators’ product and content requirements are communicated to the ThinkCERCA product, content, learning science, data science, and engineering teams
• Ensure customer engagement by coordinating across departments to optimize usage, renewal, and expansion opportunities
• Manage user experience researchers throughout the inception, prototyping, and validation phases of the product development process
• Leverage various teams across the organization through online and in-person communication to drive user engagement and fidelity in the adoption
• Support projects focused on identifying opportunities for growth and innovating to provide the right tools and processes for the customer success organization 
• Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

QUALIFICATIONS

• Education leadership (Principal or District Literacy Coach, etc.)
• Previous experience with large scale platform-based professional development
• Excellent communication and presentation skills
• Highly organized, self-directed, and process-oriented with excellent analytical and pragmatic problem-solving abilities
• Strong interpersonal skills - the ability to interact effectively at all organizational levels, facilitate discussions, understand partner needs, devise strategies, provide recommendations
• Ability to diagnose customer needs and challenges, and to translate those needs into actionable solutions
• Demonstrated service-delivery experience with educational SaaS solutions
• 5 years experience preferred in K-12/EdTech in Client Services and/or Customer Success and/or school district instructional or administration role

HOW TO APPLY

This is a full-time position with a salary depending on experience and equity opportunities. 

Please send your resume, a brief cover letter, and hr@thinkcerca.com with Senior School Transformation Manager in the subject line.