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Job Description: Front Desk Agent
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with patience and professionalism, escalating issues as needed
- Process payments and maintain accurate records of guest transactions
- Provide exceptional customer service by anticipating guest needs and responding promptly to requests
- Assist with reservations and inquiries, ensuring accurate information is provided to guests
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with phone systems and basic computer skills
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests and team members
- Ability to multitask and prioritize tasks in a fast-paced environment
We offer competitive pay rates and opportunities for career growth within our organization. If you are a friendly, customer-oriented individual with excellent communication skills, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 38 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
Full Time | Part Time
$27k-33k (estimate)
05/04/2024
08/31/2024
The job skills required for Night Auditor include Communication Skills, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Night Auditor positions, which can be used as a reference in future career path planning. As a Night Auditor, it can be promoted into senior positions as a Hotel Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Auditor. You can explore the career advancement for a Night Auditor below and select your interested title to get hiring information.