Home Instead®

General Manager Job Description

Klipsch Senior Care d/b/a Home InsteadJoin a culture of learning and development and lead your team to success!At Klipsch Senior Care, LLC, DBA Home Instead, our mission is to make lives better every day, every interaction, and we want to help you so you can help others.

Our learning and development culture includes layers of opportunities for your professional growth, focused on honing your skills as a leader. As a General Manager with our company, you will get the opportunity to do more than manage a team. You’ll get to work hands on with your team, coaching and developing their talents, and guiding them to goal achievement. This level of operational excellence fosters a meaningful environment that improves the quality of life for our clients and team members. Our team is a family, and we want to welcome you HOME!

Objective:

The General Manager is responsible for successfully directing and coordinating all activities in the franchise for growth and development of the business.

Primary Responsibilities:

• Reflect the core values of Klipsch Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
• Develop and manage the annual franchise operational plan and budget.
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals.
• Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.

• Develop and maintain positive and professional relationships with referral sources in the community.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Education/Experience Requirements:

• College degree preferred or equivalent work experience
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution while seeking positive outcomes.

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must have the ability to operate HISC technology systems
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
• Must be able to recruit quality Key Players

Benefits Home Instead offers:

Salary Range: $50,000-$55,000