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29 Front Desk Associate Jobs in Wilmington, NC

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Home 2 Suites
Wilmington, NC | Full Time
$28k-37k (estimate)
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Home 2 Suites
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Wilmington, NC | Full Time
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atlantic towers
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0 Months Ago
Front Desk Associate
Home 2 Suites Wilmington, NC
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$28k-37k (estimate)
Full Time | Accommodations 3 Months Ago
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Home 2 Suites is Hiring a Front Desk Associate Near Wilmington, NC

Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance
If you enjoy meeting new people from all walks of life, come join us and be one of the first people guests meet as they begin their stay. Customer Service experience is a plus. We will train and develop the right person for our company.
Hiring for all shifts. Nights and weekends are required. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
All employees are cross-trained with our company! Our top priority is care for our guests and our team.
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Willing to cross-train in multiple roles, including breakfast and housekeeping
Traits
  • Cheerful disposition
  • Hard worker
  • Customer service attitude
  • Excellent communication and organizational skills
  • Accommodating personality
  • Eagerness to learn
Benefits:
  • Employee discount
  • Paid time off
  • Referral program
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability
Education:
  • High school or equivalent (Preferred)
Experience:
  • Customer service: 1 year (Required)
Work Location:
  • One location, in person

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$28k-37k (estimate)

POST DATE

01/22/2024

EXPIRATION DATE

06/18/2024

WEBSITE

home2suites3.hilton.com

HEADQUARTERS

WAUKESHA, WI

SIZE

50 - 100

FOUNDED

2013

REVENUE

$5M - $10M

INDUSTRY

Accommodations

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The job skills required for Front Desk Associate include Customer Service, Credit Card, Organizational Skills, Housekeeping, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Associate job description and responsibilities

Front Desk Associate keeps the front desk and lobby area clean and neat.

01/02/2022: Houston, TX

The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.

02/05/2022: Saint Louis, MO

Working at the front desk requires using computers to keep records, process payments, and complete other tasks.

03/03/2022: Virginia Beach, VA

Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.

01/04/2022: Trenton, NJ

The Front Desk employee ensures positive customer experience.

12/09/2021: Lafayette, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Associate jobs

A front desk agent does not need any experience but should have a high school degree or GED equivalent.

02/14/2022: Memphis, TN

A front desk receptionist needs to be highly organized, friendly and engaging.

01/09/2022: Chillicothe, OH

Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.

02/03/2022: Bridgeport, CT

Front desk employees need to be able to get along and work with a variety of people.

02/24/2022: Monroe, LA

Always Be Available as a Mentor.

03/03/2022: Lancaster, PA

Step 3: View the best colleges and universities for Front Desk Associate.

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