BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview

The Shelter Security Coordinator position is responsible for ensuring the safety and security of all participants, staff, and property at the emergency shelter facility, New Hope Community Center. The primary objective is to direct flow, detect, deter, and report all incidents. This position functions as a working supervisor and reports to the Operation Manager and/or the Executive Director of Shelter and Community Services.

Responsibilities:

• Responsible for the onboarding and training of new Shelter Security staff.
• Practices the Agency’s treatment model, ethics, standards of conduct and procedures.
• Provides guidance and supervision to additional Security staff.
• Ensures scheduling and coverage for all shifts including filling in on additional shifts as needed.
• Responsible for de-escalating participants and guiding persons needed crisis assistance and using training, tools, and sound judgment to minimize challenging or aggressive behaviors.
• Interact with and monitor participants’ behavior and maintain good rapport by providing excellent customer service.
• Encourage participants to comply with facility policy and procedures.
• Control access at the main entrance by screening all participants, and visitors, utilizing metal detectors, security wands, and search bags to detect and prevent weapons and other prohibited items from entering the facility.
• Responsible for teaching, modeling, practicing, supporting, and articulating the agency’s treatment philosophy to participants, volunteers, donors, and other staff.
• Responsible for communicating agency procedures and expectations, including housing expectations to clients.
• Responsible for positive and professional interactions with participants, staff, volunteers, donors, and agency partners.
• Committed to solving problems with participants and other coworkers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Perform other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Benefits:

In addition to a competitive salary, we offer:

• Employer-Funded
  • Health Benefit Options
  • Wellness Benefits
  • Employee Assistance Program
  • Virtual Mental Healthcare
  • Public Loan Service Forgiveness Program (Student Loan Forgiveness)
  • Generous time off including paid holidays and personal days.
  • Employer paid short- and long-term disability & life Insurance
• HCS also offers employee-paid benefits at group rates:
  • Dental
  • Vision
  • Flexible Spending Account (FSA) Health Care and Dependent Care
  • Health Savings Account (HSA) Health Care and Dependent Care
  • Voluntary Life Insurance (you, your spouse, and/or child(ren)
  • Accident, Hospital Indemnity, and Critical Illness Insurance
  • College Tuition Rewards Program
  • Identity Protection
  • Pet Insurance

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices.

Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply.

Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed.

• Associate degree in criminal justice or related field
• Bachelor’s degree preferred.

OR

• 5 years of security relevant work experience and some college coursework required.
• 5 years’ experience in human services and/or security industry required.
• 2 years’ experience in a supervisory capacity required.
• Lived experience in homelessness strongly preferred.
• Meet State Good Moral Character guidelines.
• Valid and Current Driver’s License with acceptable driving record.