56 Service Manager Jobs in Troy, NY
Holland Pump Company is Hiring a Service Manager Near Troy, NY
Introduction
Welcome to the position of Service Manager at Holland Pump Company! We are looking for a motivated and passionate individual to join our team. As the Service Manager, you will be responsible for leading and managing our customer service team. You will be responsible for developing strategies and plans to ensure that customer service is delivered efficiently and effectively. You will also be the point of contact for customers, providing guidance, support, and problem-solving solutions. If you have a passion for customer service and enjoy working in a fast-paced rental environment, this could be the perfect role for you!
Job Responsibilities:Oversee and manage daily operations of service/repair department
Ensure all customer service needs are met in a timely and professional manner
Develop and implement procedures for service operations
Identify problem areas and recommend solutions
Monitor service personnel performance and take corrective actions when necessary
Manage Baseplan (ERP) for accuracy
Monitor parts and materials inventory
Maintain relationships with vendors
Ensure compliance with all applicable laws and regulations
Train, coach, and motivate service personnel
Develop and implement strategies to increase customer satisfaction
Track and report on service metrics
Ensure safety protocols are followed at all times
Job Requirements:Proven experience working in a service management role (rental exp preferred)
Excellent problem-solving and decision-making skills
Strong leadership and communication skills
Ability to multi-task and manage multiple projects at once
In-depth knowledge of customer service principles and practices
Strong organizational and time-management skills
Understanding of budgeting and financial management
Familiarity with computer systems and software
Ability to work independently and as part of a team
Excellent customer service and interpersonal skills
Ability to motivate and mentor staff
Proficiency in Microsoft Office applications
Benefits Include:
- Holland Pump offers a competitive salary and benefits package to include Medical/Dental Insurance, 401(k) with Match, Paid PTO/Holidays, Life Insurance, Short-Term/ Long-Term Disability Insurance and Uniforms. Our average employee has 10 years of service!
Job Type: Full-time
#ZR
Job Summary
Full Time
Durable Manufacturing
$101k-130k (estimate)
05/21/2024
07/20/2024
hollandpump.com
TAMPA, FL
50 - 100
1978
Private
JOHN BLANCHETTE
$5M - $10M
Durable Manufacturing
Related Companies
About Holland Pump Company
Holland Pump is a manufacturer and distributor of pumps and generators for rental services.
The job skills required for Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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