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We are looking for a Front Desk Agent! Ideal candidate will have a flexible schedule, willing to work mornings, evenings and overnights if needed, including weekends and Holidays!
If you have a passion for customer service and are looking for career growth, come join our amazing team, in a newly updated Holiday Inn!
REPORTS TO: Front Office Manager
Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Essential Responsibilities:
To do this kind of work, you must be able to:
Physical Demands:
Lifting up to 50 lbs. Standing for long periods of time. Reaching, handling, feeling, talking, hearing, and seeing.
Math Skills:
Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills:
Must be fluent in English, reading and writing.
Specific Vocational Preparation:
Proficiency in Microsoft Office, ability to create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and redirect calls as necessary
- Assist with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and efficiently
- Assist with clerical tasks such as filing, transcribing, and data entry
- Coordinate and assist with event planning and execution
Qualifications:
- Previous experience as a front desk agent or in a similar role preferred
- Excellent communication and customer service skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in handling guest information
- Ability to work well under pressure in a fast-paced environment
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with medical office procedures is an advantage
We offer competitive pay and benefits packages for our employees. Join our team today and be part of a dynamic and welcoming environment!
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may vary depending on the specific needs of the company.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Application Question(s):
Shift availability:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
$37k-47k (estimate)
04/02/2024
06/01/2024
The job skills required for Customer Service include Customer Service, Microsoft Office, Attention to Detail, Data Entry, Organizational Skills, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.