Job Overview:
We are seeking a Guest Service Agent to join our team and provide exceptional hospitality services to our guests. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay.

Responsibilities:
- Greet guests with a warm and friendly demeanor, providing a positive first impression
- Check-in and check-out guests efficiently, ensuring accurate information is obtained
- Assist guests with inquiries, requests, and concerns, providing prompt and courteous service
- Handle guest complaints or issues in a professional and efficient manner, escalating when necessary
- Provide information about hotel amenities, local attractions, and dining options
- Process payments and maintain accurate records of guest transactions
- Answer phone calls promptly and professionally, directing calls to the appropriate departments or individuals
- Maintain cleanliness and organization of the front desk area

Experience:
- Previous experience in hospitality management or hotel operations is preferred
- Familiarity with hotel reservation system OPERA and phone systems is an asset
- Strong customer service skills with the ability to handle difficult situations calmly and effectively is a must
- Excellent communication skills, both verbal and written

At our company, we value our employees and offer competitive benefits including:
- Competitive pay rates
- Opportunities for career advancement within the hospitality industry
- Ongoing training and development programs to enhance your skills
- A supportive work environment that promotes teamwork and collaboration

If you have a passion for providing exceptional customer service in a hospitality setting, we would love to hear from you. Apply now to join our team as a Guest Service Agent!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Night shift
• On call
• Overtime
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Alachua, FL 32615: Relocate before starting work (Required)

Work Location: In person