Job Responsibilities:

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collect payments and make change for hotel guests following all cash handling procedures as required by the Company.
• Handle guest mail and messages per established procedures.
• Be very knowledgeable of Rewards programs and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or sys systems-related plants or problems.
• Communicate with incoming staff and management by logging pertinent information.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Employee must adhere to all work rules, procedures, and policies established by the Company including, but not limited to, those contained in the employee handbook.

Requirements:

• Flexible Schedule 
• Customer service attitude.
• Excellent communication and organizational skills.
• High school diploma or equivalent verbal, written, and administrative skills.