Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Experience:
- Previous experience in hotel or hospitality management preferred
- Strong phone etiquette and knowledge of phone systems
- Bilingual skills (English/Spanish) are a plus
- Excellent guest relations skills with a focus on providing outstanding customer service
- Ability to handle difficult situations with patience and professionalism
- Proficient in computer systems, including reservation software and Microsoft Office Suite

Benefits:
- Competitive pay based on experience
- Opportunities for career growth within the company
- Employee discounts on hotel stays and amenities

If you are a motivated individual with a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: $13.50 - $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Mason, OH 45040: Relocate before starting work (Required)

Work Location: In person