The Holiday Inn Express in Hummelstown, PA is looking for guest service agents to join our 25 person strong team. We are located on 610 Walton Ave. Our ideal candidate is self-driven, ambitious, and engaged. This shift if from 3PM - 11PM or a variation.

Responsibilities

• Responsible for attending to the needs of guests, especially during the check- in/check-out processes.
• Essential job functions include: providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information; providing information to guests about the local area (e.g., directions, places to eat);
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts; explaining charges which appear on guest accounts.
• Processing payments from guests; making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Operating hotel switchboard or PBX; taking messages for guests/employees.
• Cleaning/Sanitizing the front desk and public areas; maintaining daily logs and balancing shift work and cash drawer.
• Maintaining the hotel’s safety and security standards; meeting hotel standards for guest service and work habits.
• and other duties as assigned.

We are looking forward to hearing from you.

Job Types: Full-time, Part-time

Salary: $14.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Hummelstown, PA 17036: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 34 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• In your own words tell me what makes you a good candidate to work as a guest services agent in a hotel?

Experience:

• Hotel: 1 year (Required)

Work Location: In person