29 Front Office Manager Jobs in Concord, NC
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Holiday Inn Express Concord Speedway is Hiring a Front Office Manager Near Concord, NC
The Front Office Manager responsibilities include daily hotel operational management duties and providing leadership in the hotel's effort to deliver outstanding customer service and financial profitability. Duties include but are not limited to the following:
- Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion
- Assist General Manager in analyzing financials to drive higher revenue, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
- Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis
- Inventory control and monitoring in all departments
- Efficiently managing all hotel costs at a minimal levels without affecting quality of service.
- Identify operational deficiencies and implement measures to correct those them quickly.
- Assist front office team during busy check-in and check-out times
- Speak to guests – ask for their feedback and regularly check guest love scores and respond to reviews
- Respond to guests inquiries, resolve concerns, and ensure guest satisfaction
- Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery.
- Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
- Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments
- Recruit, interview, and train team members
- Ensure hotel is properly staffed at all times
MUST HAVE FLEXIBLE WORK SCHEDULE AND HAVE THE ABILITY TO COVER CALL OUTS / SHIFT COVERAGE FOR ALL SHIFTS.
MUST BE PROFICIENT WITH OPERA PMS.
All other tasks assigned by the Assistant General Manager and/or General Manager.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
Application Question(s):
- How many years of Opera PMS Experience do you have?
Experience:
- Supervisor or Management: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Job Summary
Full Time
$49k-72k (estimate)
12/31/2023
05/22/2024
The job skills required for Front Office Manager include Front Office, Customer Service, Leadership, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Manager job description and responsibilities
Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.
01/10/2022: Modesto, CA
Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi
02/14/2022: Saint Cloud, MN
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
01/07/2022: Helena, MT
The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.
01/29/2022: Manchester, NH
Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.
12/23/2021: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Manager jobs
According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.
02/19/2022: Knoxville, TN
New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.
01/26/2022: Pascagoula, MS
Someone who wants to become a front office manager will need both office and people skills.
01/26/2022: Parkersburg, WV
Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.
01/25/2022: Juneau, AK
Someone who wants to become a front office manager will need both office and people skills.
02/27/2022: Mesa, AZ
Step 3: View the best colleges and universities for Front Office Manager.
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