1 Hotel Sales Coordinator Job in Burleson, TX
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Holiday Inn Express Burleson/Ft Worth is Hiring a Hotel Sales Coordinator Near Burleson, TX
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
- Paid Time Off Available
- Employee Discounts Available
The Sales Coordinator supports the achievement of high levels of customer satisfaction by ensuring that sales contracts are completed accurately and customer specifications are clearly recorded and communicated among all affected departments.
- Respond to inbound sales inquiries in a professional and timely manner; direct potential customers to Sales Manager/Director, as appropriate.
- Maintain rooming lists, group blocks, drop dates and Banquet Event orders and group resume.
- Prepare sales contracts in accordance with established procedures; enter all required data into related database.
- Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
- Collect market and competitive data for analyses, as requested; conduct internet prospecting.
- Create and maintain department files; type correspondence, reports, and forms as well as prepare simple written correspondence.
- Input reservations directly into applicable hotel system.
- Make guest-requested changes and respond to special requests, as needed.
- Conduct property tours.
- May assist in setting up/scheduling meetings and events.
- Other duties as assigned by management.
- Extensive knowledge of brand’s frequent guest program, brand and hotel web site and both local and national negotiated corporate accounts.
- Working knowledge of office processes.
- Excellent interpersonal and organizational skills.
- Ability to work independently
- Intermediate proficiency with MS Office products, especially Word, Excel, Outlook.
- Excellent command of the English language; second language proficiency desirable.
- Excellent time management skills and ability to multi-task and prioritize work
- Exceptional problem solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment
- Ability to follow corporate standards and procedures
- High School education
- 2 years of college is preferred.
- 1 years experience working in an office environment; hotel experience preferred.
- Any additional training required by manager.
- Friendly and outgoing personality
- Familiar with TripleSeat and MeetingBroker/Cvent a PLUS
- Familiarity with hospitality industry standards
- Familiar with Opera PMS a PLUS
- Familiar with IHG Hotels and/or Holiday Inn Express a PLUS
- Proficient in English; knowledge of other languages is a PLUS
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- Work days and work hours may vary depending on property needs.
- This position works indoors.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
What we offer
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Job Summary
Full Time
$44k-58k (estimate)
11/14/2023
05/02/2024
The job skills required for Hotel Sales Coordinator include Planning, Problem Solving, Time Management, Scheduling, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Sales Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Sales Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Sales Coordinator positions, which can be used as a reference in future career path planning. As a Hotel Sales Coordinator, it can be promoted into senior positions as a Healthcare Sales/Marketing Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Sales Coordinator. You can explore the career advancement for a Hotel Sales Coordinator below and select your interested title to get hiring information.
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