We are looking for a Hotel Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel night audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, running the night auditor program, emailing reports and working alone overnight. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

MUST be available over nights. This position is (3 shifts)11pm-7am.

Full background check required.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software Opera PMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Types: Part-time

Salary: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Carter Lake, IA 51510: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you pass a full criminal background check?

Work Location: One location

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• On call
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person