Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services and amenities
- Handle guest requests promptly and efficiently
- Process payments and maintain guest accounts
- Ensure the front desk area is clean and organized

- Keep accurate financial records and ledgers

Qualifications:
- Strong customer service skills
- Previous experience in front desk or hotel environment
- Knowledge of hotel operations and guest services
- Ability to handle multi-line phone systems
- Experience with night audit procedures
- Excellent communication and phone etiquette
- Strong interpersonal skills for guest relations

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person