Holiday Inn Express & Suites in Monroe MI is operated by Amerilodge Group. A rapidly growing hospitality company with hotels throughout Michigan, Indiana, and Ohio. Above all else, we believe in putting our clients and our associates first. People helping people. That is what life is about and we show that through our ethical business practices. We have created a synergistic relationship between corporations and communities. Our experience, combined with our affiliations, have made us one of the fastest growing companies in our industry. We work hard and play hard too, and provide frequent opportunities for training and group outings to network with staff throughout the portfolio. Our CEO has created an "extended family" culture throughout the company that supports this. The ideal candidate will embrace this culture.

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

A little taste of your day-to-day

Every day is different, but you will mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Running night audit property management systems or manual equivalents
• Ability to apply appropriate resolution to stressful situations.

What we need from you

• Accounting and mathematics skills for accurate auditing and payment processing
• Cash handling experience for counting and securing bank and processing cash payments
• Computer literacy, including familiarity with PMS software
• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• Customer service experience
• Knowledge of hotel operations, offers and the local area

What you can expect from us

We provide a completive salary that rewards hard workers. However, we are not just a job but provide a strong team culture that counts on each other & our community. Our benefits include employee assistance program, paid time off (for full time employees) discounts on hotel rooms and community volunteer opportunities.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Types: Full-time, Part-time

Pay: $13.50 - $14.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you willing to undergo a background check?

Experience:

• Hospitality: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person