Qualifications:

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 2 years previous call center experience in a customer service environment OR a current active Patient Access Center team member with 6 months in the role.
• Strong written and verbal communication skills gained from prior customer/patient experience in a similar call center role.
• Ability to multi-task and be a hands-on self-starter in a fast paced environment.
• Proven customer service and problem resolution skills
• Strong computer, analytical and problem-solving skills with ability to handle de-escalations
• Familiar with health care insurance eligibility and authorization
• Outstanding work ethic and strong adherence to a shift schedule (may include overtime and weekend work) 
• Must possess good problem solving skills and the ability to approach problems logically and troubleshoot. 
• Must possess good time management skills: multitasking, prioritizing to accomplish multiple tasks with multiple deadlines. 
• Supports and participates in a collaborative team-oriented environment. 
• Ability to communicate with all levels of management and company personnel
• Strong organizational and planning skills with an eye for detail. 
• Clear and effective communication skills.

Education, Knowledge, Skills and Abilities Preferred:

• Associate or Bachelor's degree.
• Previous experience using the EPIC system.
• 1 year of healthcare experience as a Medical assistant or assisting patients in any capacity.
• 2 years of previous experience working in an inbound call center environment.
• Experience in healthcare or hospital systems and insurance processes
• Bilingual in Spanish.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!    

Job Summary