Department: Client Services

Reports To: Client Services Manager

Position Type: 1.0 FTE, 40 hours/week, non-exempt

Note: We are hiring for one position in either Roseburg or Medford.

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential

Eligible for Full-Time benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Position Summary

This position works with clients to develop a care plan that will lead to stability, self-sufficiency, and create conditions amenable to client self-management of their health. Care coordinators will participate on the team of providers, and may be the lead of that team.

The role of the Care Coordinator includes assisting the client in accessing medical programs. This includes CAREAssist, OMIP, Medicaid, Medicare, FHIAP. COBRA/Portability, private insurance, Pharmaceutical Patient Assistance, Debt Forgiveness programs, and other local, state and federal medical assistance programs. Ongoing advocacy and support is provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care.

This position will assist clients in accessing private and government social services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. The Care Coordinator facilitates this access through the provision of referrals, and additional coordination or advocacy as needed.

In addition, this position coordinates access to support services provided through the Ryan White Treatment Modernization Act of 2006.

Essential Functions and Responsibilities

Client Care

Client identification, outreach and engagement

Psychosocial assessment of need;

Provide direct one-on-one and phone care coordination services

Visit accompaniment services

Make appropriate referrals, including follow up and documentation.

Conduct phone and face-to-face assessments and annual reassessments

Development of a service plan or care plan

Advocate with other case managers and other service providers on behalf of our clients

HIV education, including explanation of available services, and partner programs

Implementation of the care plan by linking with service delivery systems;

Monitoring of service delivery and reassessment of needs

Support

Maintain up to date referrals for clients in our service area

Develop and strengthen relationships with service providers in our service areas

Maintain up to date information regarding OR Medical Assistance programs Maintain up-to-date HIV knowledge;

Maintain up to date information regarding other benefits and entitlements programs available in Oregon.

Maintain up-to-date and accurate client records, including CareWare

Participate in required training pertaining to case management

Participate in necessary meetings

Assist Director with all necessary reports

Participate in agency teams

Other duties as defined by Director and Ryan White Principles and Standards

Required Qualifications

Bachelor’s Degree in Social Work/Human Service related field or 2 years full-time case management or related experience

Bilingual in English and Spanish preferred but not required

Client-centered service experience

Experience working with clients who have substance abuse and/or mental health issues

Detail-oriented

Self-manager/self-motivated and solution focused

Ability to work with diverse populations

Knowledge of local and statewide social service providers

Excellent written and oral communication skills

Working knowledge of databases

Record-keeping & organizational skills

Willing to be part agency & department teams

Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job related events

TB test provided by agency

Ability to pass agency criminal background check

COVID-19 Vaccine: HIV Alliance is a healthcare facility and requires all employees to be fully-vaccinated for COVID-19 including boosters.

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week

Travel to other locations as necessary to complete essential job functions

• Ability to transport self to job-related events and locations

HIV Alliance is an equal employment opportunity employer committed to cultural diversity and compliance with the ADA. HIV Alliance encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.