Location: San Jose, California, United States Job ID: R0041879 Date Posted: 2024-01-17 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Sales, Marketing & Product Management Job Schedule: Full time Remote: Yes Job Description: General Information: Our Hitachi Energy business is currently seeking a seasoned sales professional to serve as an Account Manager and contribute to our Utility Sales team. This position will be based in the San Francisco Bay Area, CA. The Account Manager (AM) is a key part of Hitachi Energy’s strategy and maintains and expands relationships with strategically important customers. Assigned to one or more accounts, the AM is responsible for achieving sales targets, pipeline management, relationship management and strategic account planning while maintaining customer satisfaction as measured by the Net Promoter Score. The AM represents either the entire range of Hitachi Energy products, systems and services to an account or a defined subset where multiple Account Managers may work on the account. The Account Manager will lead the account planning cycle and ensure their needs and expectations are met by the company. The Account Manager will report to the Account Director for the customer account. Your Responsibilities: Account Strategies – Participates in the development of sales strategies for accounts by providing the customer’s current business and long-term plans within an account team environment. Sales Targets – Proposes sales targets and inputs to grow margins for the account and ensures their achievement with a structured follow-up process Account plan – Leads the development and implementation of the account plan to include designing the executive relationship strategy and coverage plans, prioritizing the opportunities, identifying a target for each solution element. Proposes recovery plans in case of potential order shortfalls Customer Relations – Establishes and develops account relationships based on a defined strategy. Acts as focal point for problem resolution and monitors customer claims. Plans, facilities and conducts customer negotiations. Customer Knowledge- Develops, maintains and shares detailed knowledge of the customer’s business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition. Volume and Profit – Sells products/solutions/services to customers, focusing on volume, mix and profitability targets. Market Activity – Monitors competitors’ activity with each account and ensures that appropriate response strategies are formulated and implemented. Sales – Creates added value for the customer and Hitachi Energy by ensuring a deep understanding of the customers applications. Communicates details in accordance with Hitachi Energy supply, offering and strategy. Instills customer confidence based upon strong technical understanding of products/systems and communication of that knowledge into customer solutions. Challenges internal and external to explore new options and solutions. Marketing – Coordinates the use of internal or external resources (e.g. – technical, advertising and marketing) in order to provide value added service to accounts. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Candidates with the following combination of education and experience will be considered: Bachelor’s degree with minimum of 5 years’ account management/sales experience Experience above should be in some combination of Engineering, Project Management, Sales, and/or Marketing Sales/Business Development experience working with clients in the utilities and/or energy markets Willingness to travel up to 20% of the time Strong customer relationship skills; Exceptional analytical skills and leadership abilities. Preferred Qualifications: Experience working with large investor-owned utility clients is a plus. Recent experience working with the sales & marketing of Power Transmission and Distribution products (e.g. transformers, power systems, switchgear, high voltage breakers, etc.). Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@abb.com. Resumes and applications will not be accepted in this manner. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.