THE ROLE

HOUSE MANAGER (FRONT DESK AGENT)

The House Manager (Front Desk Agent) is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment.

Responsibilities:

- Utilize software to manage internal tasks and guests’ communication

- Assist with the guest check-in/check-out process while engaging with guests

- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs

- Facilitate making reservations and room changes

- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, and F&B).

- Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner

- Assist the Housekeeping department with inspecting clean rooms in preparation for guest arrival

- Prepare and deliver VIP amenities

- Perform other duties as assigned and requested to meet the needs of the business

COMPENSATION & BENEFITS

- Competitive pay

- Holiday Pay

- Paid Sick Time

- Paid Time Off for full time employees

- An environment that encourages initiative and leadership

- Working with highly talented people who are extremely passionate about their craft

- Hotel discount program

IDEAL CANDIDATE

- Team player, hard worker, multi-tasker and detail oriented

- Knowledge of the local area, things to do, and places to go – or enthusiasm to acquire that knowledge

- Genuine desire to be helpful: able to jump in and assist other departments when necessary

- Works cooperatively with others in all situations

REQUIREMENTS & EXPERIENCE

- Experience in guest or customer service

- Flexible in schedule and willing to meet the demands of a complex operation

- Familiarity with Apple and Google (G-Suite) products and applications (preferred)

- Familiarity with Slack (preferred)

- Ability to lift, pull, and push moderate weight

About Life Hospitality

The Historic Taos Inn is managed by Life Hospitality, the hotel management arm ofLife House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150 in 2023. You can find all Life Hospitality openings at https://www.lifehospitality.careers.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.