The Business Manager is a senior management level position responsible for accomplishing results through the management of a professional team or department. The team drives the overall administrative activities of the business. These tasks may include managing external audits, business continuity activities or addressing regulatory issues. The Business Manager coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs as necessary. Manages ad hoc projects as needed.
Responsibilities:

• Managed NAM Business/Financial Metrics:
  i.e. client domiciled and factory views financials, NAM Legal Entity P&L, Drivers, HC, T&E & Direct Expense management
  Engagement with Products Plan/Outlooks to ensure sensitivity to Legal Entity
  Maintain strong focus on expense management
• Create governance structure for the Sales and Client Services organization ::
  Drive transparency, accuracy and timeliness in sales reporting actuals, pipeline and targets
  Responsible for integrity of reporting through governance forums with deal primaries
  Identify, escalate and resolve data issues, allowing the cluster to properly see client information
• Support NAM Sales and Client Services teams with maintaining an updated information in Client Insight and disciplined follow up on data related matters
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters
• Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
• Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
• Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the department
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Advance organization/people strategy goals including talent strategy and employee engagement initiatives
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Prepare materials, record minutes, and follow-up as needed on items for business committees and/ or regular business meetings
• Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
• Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
• Provide input into and recommend technology change, process improvements and control framework enhancements
• Seek out and ensure corrective actions are implemented for control related issues and remedial action is taken
• Communicate business knowledge, product knowledge, and requirements to business and internal support functions
• Additional duties as assigned.

Qualifications:

• 6-10 years of experience in financial markets business or business support
• Experience with foreign exchange and/or interest rate products preferred
• Demonstrated expertise of Microsoft Office product suite; basic macro coding experience and proficiency in Microsoft Access and PowerPoint preferred
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of the financial services industry and technology, including Profit & Loss (P&L), accruals, client allocations, capitalization, recovery and fixed price contracts
• Consistently demonstrates clear and concise written and verbal communication skills
• Change management experience, ability to enhance / automate control processes
• Attention to detail and accuracy
• Highly organized and efficient at prioritizing tasks
• Fast-thinking; able to quickly identify the root of an issue
• Ability to work as part of a team as well as individually with minimal supervision
• Excellent Microsoft Office skills and be an advanced user of MS PowerPoint, Excel and Project
• Ability to lead, energize, communicate and work efficiently across a global organization
• Demonstrated strong business maturity and leadership ability in past roles
• Operate in an environment that is dynamic, fast-paced, requires creative solutions, quick thinking, multi-tasking, high energy and timely turnaround
• The ability to bring together people / processes from different businesses, regions and support functions
• Global mindset, with regional/product understanding

Education:

• Bachelors Degree/University degree or equivalent experience
• Masters degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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