Technical Services Manager’s role is to support the organization’s fastener procurement and

distribution activities, including but not limited to fastener drawing interpretation, providing

direction in proper inspection processes, obtaining, and communicating fastener standards and

specifications, providing guidance to management, peers, suppliers and customers on fastener

specifications and performance, and being a proactive proponent of the ISO 9001 quality

management system.

Responsibilities:

• Interpretation of and communicating fastener design specifications and functional requirements.
• Maintains current knowledge and is conversant with various fastener standards (ASTM, SAE, ISO, DIN, Mil-Spec, etc)
• Reviews customer designs and company drawings as needed.
• Enhances receiving inspection functions.
• Participates in resolving quality issues with customers and vendors/suppliers.
• Negotiates deviations and/or concessions for products from customers when feasible.
• Participates in advanced product quality planning activities when needed, such as with new suppliers and/or new parts.
• Maintains strong knowledge of fastener measuring and test equipment and methods.
• Participates and/or leads problem solving involving customer complaints regarding product quality.
• Assists identifying opportunities for process improvements, able to prepare corrective action reports.
• Knowledge of fastener manufacturing processes. (Cold, heading, turning, stamping, plating, etc)
• Assists with sourcing and supplier development as required.
• Knowledgeable of and is conversant with customer specific requirements related to REACH, RoHS, SVHC, conflict minerals, etc.
• Interfaces with customer and supplier engineering and quality staff as required.
• Able to travel to customers and suppliers as needed, including internationally.
• Other activities as required.

Requirements:

• Demonstrated experience working effectively with suppliers and customers to resolve problems.
• Strong knowledge of fastener manufacturing methods, including plating & finishing processes
• Experience working in an ISO 9001 quality system environment.
• Experience with root cause analysis and preparation of CARs (corrective action reports).
• Excellent verbal and written communication skills.
• Ability to work well under pressure with attention to detail.
• Ability to work in a team environment.

Education, Experience, Licenses and Certifications:

• Bachelor’s degree in manufacturing engineering or related discipline.
• 5 years of experience in the commercial and Mil-spec fastener space.
• Proven work experience as a receptionist or similar role