The Challenge

• Trust is increasingly a differentiator that Customers, Prospects, Employees, Investors and other stakeholders care deeply about.
• OneTrust is the leading Trust Intelligence Platform and growing rapidly.
• OneTrusts’ Professional Services are experts in implementing the Trust Intelligence Platform.
• Our customers expect and deserve a great onboarding experience. The Program Manager will lead the professional services teams at our most strategic and important customers. You will own the overall Trust Intelligence implementation and be the internal advocate for your customers.

Your Mission

The Program Manager has overall responsibility for the Implementation of the Trust Intelligence platform at our biggest, most strategic, and complex customers. 

• Your Job is to ensure our customers have the best possible onboarding and professional services experience. We strive for our customers to get quick return on investment, value, and benefits of the Trust intelligence platform. 
• Provide implementation best practice advice and direction to our project managers and consultants, acting as a mentor, coach, and leader. You will monitor progress of projects and provide support to address challenges to keep the implementation on track.
• You will Perform project risk assessments on your programs, develop contingency plans, and recommend mitigations, as needed. 
• Ensuring appropriate governance is in place, including delivery of accurate reporting to the Customer Leadership covering project status, key milestones, key project metrics, resource capacity, and financial health.
• Focus on meeting and maintaining Program Financial goals and manage change and/or mitigate risk as it arises. 
• You lead OneTrust’s strategic relationships with senior stakeholders during the implementation, providing best practice advice and a point of escalation, and working to position OneTrust as a trusted advisor and partner. Mediation and communication are key tools you use day to day.
• Build a strong internal network across OneTrust to pull in experts to overcome obstacles and facilitate forward momentum. Relationships with our Sales, Product, Security, and Customer Success teams are priorities.
• You will work closely with our Sales team, providing expertise on new opportunities or identifying new business with existing customers as our relationships mature. You have a strategic mindset and can structure a multi-year implementation and future sales roadmap.
• Work with OneTrust’s Partners to ensure they are successful in implementing OneTrust and have the right oversight, quality assurance and best practices available to them.
• Strive for continuous improvement helping our teams, processes, and technology to be efficient and continue to evolve as we mature and grow as a company.

Your Experience Includes 

• Bachelor’s degree in a relevant subject, or equivalent experience.
• 1 years Program Manager experience.
• 7 years’ experience performing in a Project Manager role.
• 5 years of customer facing experience in Professional Services or as a Consultant.
• Comfortable with up to 50% travel
• Used to managing large Programs or Project Portfolios in complex changing environments.
• Comfortable writing new Statements of Work and Change Orders.
• Software as a Service (SAAS) Implementation experience.
• Exceptional communication (verbal and written) and presentation skills.
• Extensive experience of stakeholder management, up to C-Suite level.
• Strong negotiating & influencing skills.
• Intricate attention to detail while maintaining sight of the big picture.
• Process-oriented, outcome-focussed, strategic, and commercial thinking.
• Creative problem-solving skills focused on solutions and removing obstacles.
• Keen networker and collaborator with other departments (e.g. Implementation, Product, Sales, Support, Customer Success, etc).

Extra Awesome:

• Certifications relating to Project Management or Programme Management methodologies (e.g. PMP, PRINCE2, Agile, MSP, etc.)
• Experience of leading teams, and coaching & mentoring colleagues/co-workers
• Relevant Privacy or GRC experience
• CIPP/E and CIPM certifications