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JOB OVERVIEW
To provide our guests with excellent hospitable service at the Front Desk from making the guest reservation to overseeing and ensuring a seamless guest departure.
REPORTS TO
Front Desk Supervisor, Front Office Manager
ROP: $19.73/Hourly
WORK HOURS
Associate will be required to work day/and or evening shifts, weekdays and weekends and holidays. Some overtime may be required, depending on business levels
EDUCATION/EXPERIENCE
LANGUAGE SKILLS
COMPUTER SKILLS/EXPERIENCE
MATHEMATICAL SKILLS
REASONING ABILITY
ESSENTIAL SKILLS
ESSENTIAL JOB DUTIES
PHYSICAL REQUIREMENTS
The frequency codes assigned in these job descriptions are:
Rarely less than 1%
Occasionally 1-33%
Frequently 34-65%
Constantly 66-100%
SITTING: Rarely.
STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)
CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.
KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.
STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.
TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.
CLIMBING: Occasionally.
LEG/FOOT USE: Occasionally.
REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.
HANDLING/GRASPING: Constantly.
FINGERING/FEELING: Constantly.
PUSHING/PULLING: Frequently.
LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.
SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.
HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone.
VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.
WORKING CONDITIONS
Exposure to chemicals, noise, vibrations: Exposure to basic cleaning supplies; moderate to moderately high noise conditions of a busy hotel lobby.
Operation of equipment/tools/vehicles: Equipment to include computers and printers, 10 key calculator, telephone, fax, copier, etc.
Work is mostly indoors, protected from weather, but not necessarily inside temperature changes.
The Hilton Woodland Hills/Los Angeles provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to maribelp@hiltonwh.com to let us know the nature of your request.
Full Time
$31k-41k (estimate)
05/16/2023
07/17/2024
The job skills required for Guest Service Agent include Customer Service, Front Office, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.