ESSENTIAL SKILLS

• Ability to understand Guests’ service needs.
• Ability to be well organized. Maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent stressful, emergency, or unusual interruptions.
• Ability to assemble and disassemble linens, tables, china, flatware, and glassware to restaurant standards.
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations.
• Ability to transport food and beverage to Guests.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.
• Ability to maintain complete knowledge of the following:
  • Table, seat, and station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
  • Correct maintenance and use of food and beverage serving/preparation equipment.

JOB DUTIES

• Complete opening duties as assigned, including the following:
  • Check quality and quantity of all restaurant stock and supplies using checklist.
  • Fold napkins, per restaurant standards.
  • Retrieve all necessary supplies and transport from storeroom to dining room.
  • Set tables according to service standards.
  • Set up all condiments (butter, bread, sugar, etc.) and beverages according to service standards.
  • Ensure a sufficient supply of all flatware, glassware and china for service.
  • Ensure cleanliness and condition of restaurant, assigned station and service areas.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Clear each course following restaurant procedures.
• Remove soiled wares from tables and transport to dish washing areas.
• Make all varieties of coffee in accordance with standards.
• As needed, assist server in serving all courses and beverage items to the guest.
• Anticipate Guests’ needs, respond promptly and acknowledge all Guests, however busy.
• Interact in courteous and professional manner with Guest, supervisors, and co-workers.
• Follow supervisor’s instructions.
• Clean and reset tables immediately after Guest departs.
• Complete closing duties, such as:
  • Properly store all reusable goods.
  • Clean all equipment as assigned.
  • Restock items for next service.
  • Remove all dirty linen.
  • Stock all condiments
  • Reset tables for next meal periods.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Constantly. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Frequently. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Constantly.

CLIMBING: Rarely.

LEG/FOOT USE: Constantly.

REACHING (OVERHEAD/EXTENSION): Constantly. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Constantly. Using the bin for ice.

LIFTING/CARRYING: Constantly lifting/moving up to 25 pounds. Occasionally lifting/moving up to 35 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone in English.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone in English.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Alesia Green atalesia.green@hiltondcnationalmall.comto let us know the nature of your request.

Experience

• Restaurant experience
• Hotel experience

Licenses & Certifications

• Food Handler

Skills

• Critical Thinking
• Detail Oriented
• Customer Service

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)