Front Desk - 2ND Shift - Must work 3-11PM Must work weekends.

Supervisor: Assistant General Manager or Front Office Manager

Position purpose: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all required reports

Guest Relations Tasks

Greet guests at every opportunity with a friendly, sincere greeting!

Complete registration process quickly and efficiently. Ensure all guest information is correct to include,but not limited to name, address, payment method, and special requests.

Exhibit an attitude of attentiveness and anticipation of guests’ needs.

Resolve and follow up on guest complaints to ensure guest satisfaction through service recovery, ensure that management is communicated with after any potential guest displeasure is cited.

Promptly answer the telephone using positive, clear communication, using Qspeak to provide professional communication.

Remain calm, alert, and always at the front desk at all times. Communicate any guest displeasure immediately to department manager responsible for completing service recovery. ALWAYS check back with the guest to ensure issue has been handled.

Specific position skills and abilities

Perform all audit procedures as set forth by the hotel and management company on a daily basis

Verify the status of all guest requests and ensure they are properly handled

Act as a guest services representative and manager on duty during night time hours

Attend and participate in front office meetings

Other duties as assigned by management

Must have basic math concept skills and a great degree of accuracy

Must understand and use computers and related equipment

Have the ability to speak and write clearly to report financial information.

Safety & Security

Strictly follow cash control policy.

Follow and ensure compliance with hotel’s key control policy.

Follow proper administration of credit card and check cashing policies.

Responsible to know and be able to react to hotel’s emergency procedures.

Communication

Promote effective front office communication and information system through logs, department meetings, shift- changes.

Communicates consistently with other departments

Other

Must be in complete, clean, neat uniform every day.

Shifts/hours can/will change due to needs of business.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person