SUMMARY:

The Food & Beverage Supervisor assists the Food & Beverage Manager with the management direction and organization of food & beverage outlets operations to maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Trains, supervises, counsels, and participates in the evaluation of the outlet staff employees for the efficient operation of the restaurant. Directs staff in their work assignments.

· Responsible for ensuring that restaurant complies with sanitation and safety standards for Guests and employees. Responsible for ensuring that all equipment is in working order. Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements Necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.

· Manages and monitors product quality and guest satisfaction in Outlets. Responsible for ensuring that food quality is consistent, appealing, and prepared to guest specifications. Moves throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met. Verifies temperatures, judges appearance and taste of products. Provides guidance for improvement and implements necessary adjustments. Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.

· Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.

· Responsible for ensuring compliance with all policies and procedures that relate to the restaurant as well as all local, state and federal laws and regulations

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

· Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc.

· Participate in community public relations for the restaurant and the hotel.

· Utilize traditional software programs such as MICROS, Word, Excel, Publisher, PowerPoint and/or Outlook Express.

· Properly execute end of night revenue closeouts including all reports.

· Requisition supplies to have an adequate supply on hand for the following shifts.

· On occasion, participate in inventory procedures.

· Open and close shifts in accordance with instructions.

· Handle associate relations on each shift worked, finding solutions for call offs, tardiness, and last minute daily problems.

· Ensure all employees are following the correct break procedure.

· Communication through daily log book.

· In emergencies, perform in the capacity of any position supervised.

· Perform other duties and responsibilities as assigned or required.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

· Thorough knowledge of restaurant operations and preparation techniques.

· Knowledge of beverage operations and wines.

· Strong mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements.

· Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

· Ability to work under pressure and deal with stressful situations during busy periods.

· Ability to access and accurately input information using a moderately complex computer system.

· Interpersonal skills to provide overall guest satisfaction.

WORK EXPERIENCE & EDUCATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and abilities required for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· High school graduate or equivalent preferred.

· Guest relations/service experience preferred

· Food Service Sanitation certification preferred

Hilton Miami Downtown offers a great platform to begin or enhance your hospitality career. Discover the opportunities and advantages that our Miami hotel has to offer within the workplace. We are always looking for passionate people who will embrace our promise to ensure that every guest feels cared for, valued and respected. Our commitment to diversity, teamwork, and integrity are indicative of our service to our guests. We provide generous benefits to our employees that help with the work/life balance and we offer a rewarding career experience.

BENEFITS

• Medical, dental, and vision insurance
• Short & Long Term Disability / Basic Term Life Insurance / AD&D Insurance
• Voluntary Short Term Disability / Voluntary Life Insurance
• 401 K Retirement Plan with matching company contribution
• Paid Time Off (PTO)
• Employee Assistance Program
• Discounted meals per shift
• Complimentary parking
• Discounted rates at Hilton Hotels
• Direct Deposit
• Uniforms (if applicable)
• Discounted tickets through www.ticketsatwork.com

EOE/AA/Disabled/Veterans/DFW

Job Type: Full-time

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Bar
• Café
• Casual dining restaurant
• Coffee shop

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Supervising: 1 year (Preferred)

License/Certification:

• Food Handler Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person