The PBX Operator -Communication provides central communications point for hotel operations through answering all incoming hotel phone calls in a prompt, friendly and courteous manner.

Maintain communication system with guest requests, questions and concerns, ensuring guest satisfaction. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. This position will maintain files, systems and communication to other departments as directed by manager.

The ideal candidate will demonstrate initiative and problem solving skills on assignments. The Operator handle all incoming lines and assist guests with inquiries and complete the reservations process, including guest contact information, billing information, special requests, transportation, etc. Complete daily and weekly reports as assigned.

Qualifications

• Hotel experience, is preferred but not required
• Front office and /or reservations experience preferred.
• Proficient with Microsoft operating Systems
• Must be able to multi-task and prioritize effectively
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person