The PBX Operator -Communication provides central communications point for hotel operations through answering all incoming hotel phone calls in a prompt, friendly and courteous manner. Maintain communication system with guest requests, questions and concerns, ensuring guest satisfaction. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. This position will maintain files, systems ...
Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment r...
We are looking for a Bilingual Housekeeping Supervisor. Fluent in Spanish and English. The Housekeeping Supervisor is required to supervise the Housekeeping staff and inspect their work on a daily basis, to ensure that guest rooms are ready for occupancy. Supervisor must be service oriented, detail-oriented and team player. Previous department experience required. Ability to maintain and improve overall quality standards needed. Must be able to w...
Job Overview. Provides excellence in service while checking and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Follows up on any guest issues or concerns that may arise. Provides leadership and guidance to team members throughout the shift. Responsibilities. High school diploma or GED. Good understanding of procedures and practices in the hospit...
Job Description. The Assistant Front Office Manager is responsible for assisting the Front Office Manager for all front office functions and associates. Helps to oversee Bell/Valet associates, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. Works with managers and associates to successfully execute all front office duties, ensure smooth and efficient guest arrival and departure process. Demonstrates excellen...
