Job Summary:

Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives.

Job Responsibilities:

• Develops the annual budget(s) for the properties comprising the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and collaborating with the Controller, client/owner, and others to address and resolve gaps in the financial performance of the portfolio.
• Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversees the appropriate and adequate staffing at each community and supervises the acquisition, development, and management of community team members.
• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and collaborates with the community managers and others to develop and implement market plans that drive occupancy and revenue growth.
• Ensures that the appearance and physical aspects of the properties meet the Company’s and owner’s established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.
• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company project team members.
• Completes various human resources, financial, administrative, and other reports, and analysis, and performs other duties as assigned or as necessary.

Organizational Responsibilities:

• Follows the Company’s established policies and procedures, monitors and ensures portfolio compliance with regulatory requirements, organizational standards, and operational processes, and takes appropriate action to report, address, and corrects policy violations or infractions.
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards and immediately reports any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies opportunities areas for improving the Company’s overall operation and success by offering suggestions, leading improvement initiatives, and collaborating with the appropriate team members to implement suggestions.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information.

Working Conditions:People work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands:

• Must be able to physically access all exterior and interior parts of each property in the assigned portfolio, and the common areas and amenities of the properties.
• Must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result.
• Must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty- five (25) pounds with assistance.
• Regular and routine travel is required to supervise communities, attend business meetings and training classes, or participate in other situations for the accomplishment of some or all the daily responsibilities of this position.

Required Licenses or Certifications:

Real Estate license required in specific markets, otherwise preferred.

Knowledge, Skills, Abilities:

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, and to create and make presentations to senior managers, clients, and others.
• Demonstrated proficiency in using property management software (preferably Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
• Demonstrated mathematical and analysis skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete, understand, and interpret financial records, budgets, and other fiscal reporting information.
• Experience and developed management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer team members.
• Employment history that demonstrates the application and usage of a sales, marketing, and customer service background sufficient to resolve customer complaints and issues, complete financial and other reports, and documents, increase sales revenues, and manage spending.

NOTE:This document describes the general nature and level of work required of people assigned to this job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel. The employee must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.