42 associate customer service representative Jobs in madison, wi
The QTI Group is Hiring a Customer Service Support Representative Near Madison, WI
The QTI Group has partnered with a full-service safety supply company in search of a Customer Service Support Representative to join their team. In this role, you will contribute to expanding the branches' business through new customers and growing existing customer base. Additionally, 5-10 hours per week will be providing administrative support with the possibility of learning the Vendors/Customers and the AP/AR side of the business.
This position is temp-to-hire and will be full-time onsite Monday-Friday between the hours of 7am-5pm. Pay starts at $40k /yr. based on experience.
Responsibilities:
- Complete counter sales, phone orders, and digital orders.
- Work with customer accounts to provide timely order confirmation, quotes, and ETAs.
- Communicate with sales staff on special procedures for customers such as vendor-managed inventory, tracking open order items, and input and tracking repair data and tools.
- Work closely with sales and purchasing on contract prices for customers.
- Collaborate with buyers as needed for purchasing needs.
- Help the warehouse more efficiently stock any approved customer product for stock in bin locations and proper information to add part #'s in the system.
- Work on returns for products that aren't moving (Ex. Gloves/Safety).
- Communicate with the purchasing team to implement returns.
- Streamline walk-in customer processes.
- Maintain presentable POP's and tools on display.
- Maintain promos being prominently displayed.
- Follow any branch specific cleaning, trash, and bathroom schedules.
- Provide "State of the Union" report to VP - Operations and VP - Sales weekly.
- Provide VPs with information on improvements that could be made and tools and investments that the branch needs to succeed.
- Assist with Administrative support 5-10 hour per week, which can include AP/AR.
- High school diploma or GED is required.
- 1 years of inside sales, customer service rep, or relevant experience is required.
- Experience in administrative support and AP/AR is preferred.
- Experience working with CRM systems is preferred.
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively.
- Results-driven with a focus on achieving and exceeding goals.
Job Summary
Full Time
$36k-44k (estimate)
06/10/2024
06/28/2024
qtigroup.com
BROOKFIELD, WI
100 - 200
1957
SARA LUTHER
<$5M
Business Services
Related Companies
The following is the career advancement route for Customer Service Support Representative positions, which can be used as a reference in future career path planning. As a Customer Service Support Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Support Representative. You can explore the career advancement for a Customer Service Support Representative below and select your interested title to get hiring information.
