Job Summary:

The primary purpose of this position is to assist Highmark Credit Union in living out our Mission, “To educate and inspire our Highmark family so that all can achieve success.” This is done by providing outstanding service to both internal and external members. A key component of this service is to identify the needs of each member you assist and suggest the credit union products and services that will improve their financial life.

In addition, assists members and potential members with their financial needs, opens and closes membership accounts, savings and checking accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services in-person or by telephone, mail, email, or other electronic means.

Essential Functions:

• Assists members and potential members with their financial needs, opens and closes membership accounts, savings and checking accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services in-person or by telephone, mail, email or other electronic means.
• Identifies cross-sell opportunities and cross-sells services by presenting and explaining Credit Union products and services.
• Serves as a liaison between the member and the credit union in providing account information and a variety of transaction services to members.
• Opens and closes membership accounts, savings and checking accounts, processes certificate of deposit transactions including renewals, and provides other assistance to members as needed.
• Processes requests for share transfers, loan payments, share withdrawals, check requests, line of credit advances, loan applications and other documentation necessary for completing loan files, funding approved loans, typing adverse action letters, maintaining lending department files.
• Approves loans up to $35,000 with Tier 1 lending authority.
• Performs collection actions on delinquent loans.
• Ensures appropriate records are maintained and required reports are prepared.
• Other duties as assigned by supervisor.

Professional Behavior:

• Effectively plan, organize workload, and schedule time to meet the demands of the position.
• Fulfills service promises to all people.
• Work in a cooperative and professional manner with Highmark CU staff.
• Treat all Highmark CU members and potential members with dignity and respect at all times.
• Exemplify excellent customer service with all members, potential members and staff.
• Consistently demonstration respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation, and/or personalities.
• Relate well and work collaboratively with coworkers and all levels of staff in a professional manner.
• Maintain and ensure organizational privacy and confidentiality.
• Be self-directed and take proactive initiative to assist others.
• Embrace modes of appearance and attire that reflect a professional presence.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position is sedentary with some standing and walking required. Employee must be able to talk and hear and must be able to life up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• Associate’s degree in business or finance (or equivalent experience) and 6 months of experience performing essential functions as they relate to the financial services industry
• Knowledge of standard business practices
• Knowledge of Credit Union services and products including the legal and regulatory requirements
• Demonstrated analytical and problem-solving skills
• Must pass required background check