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Manager, Customer Experience
Department: Customer Experience
Reports To: Director Customer Experience, Operations
FLSA Status: Exempt
Revision Date: 2/13/2024
Position Summary:
Zaner Bloser is seeking a professional for the open Manager of Customer Experience (CX) position that is responsible for the day-to-day operations of the Customer Experience team. The manager is responsible for leading, coaching, training, motivating, and maintaining a very high level of support to the company's external and internal customers.
Our Customer Experience team maintains a flexible work style, is present as scheduled to enhance service delivery, and creates an exceptional customer experience. The Customer Experience Manager directly impacts our mission to broaden and deepen relationships with teachers and schools by ensuring we have the capacity to serve and exceed customer needs. The manager will support specialists by shepherding their journey to becoming and maintaining status as subject matter experts. As a knowledgeable resource, the manager will provide guidance, coaching and training opportunities to ensure precise order entry that enables flawless order fulfillment and invoicing. The manager will proactively anticipate customer and team needs, be active in developing and inspiring creativity that lends to new and better solutions, root cause for course correction and process improvement as well as reporting. The CX manager will oversee the CX team, focusing on attention to detail, with an eye for continuous improvement and celebrating success.
Essential Duties and Responsibilities:
Supervisory Responsibilities:
8-10 direct reports
Qualifications:
Physical Requirements:
Highlights for Children provides reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Full Time
$124k-168k (estimate)
02/28/2024
04/05/2024
highlights.com
HONESDALE, PA
200 - 500
1946
Private
KENT L BROWN JR
$50M - $200M
Highlights is to helping children grow in basic skills and knowledge.
The following is the career advancement route for Manager, Customer Experience positions, which can be used as a reference in future career path planning. As a Manager, Customer Experience, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Experience. You can explore the career advancement for a Manager, Customer Experience below and select your interested title to get hiring information.