Job title: Porter

Reports to: Facility Manger

FLSA Status: Non-Exempt (Hourly) / Full Time

Date Issued: April 2021

POSITION SUMMARY:

The role of the Porter is to provide HPCDC with professional maintenance services of our facility Tilden Hall Residence. The Porter is responsible for ensuring the Residence is always in a clean and orderly condition. The essential functions of the job include but are not limited to the duties listed below.

ESSENTIAL JOB FUNCTIONS:

Through the employee’s own efforts, the employee accomplishes the following essential functions:

Cleans floors of common areas for example hallways, laundry area, lounges, meeting rooms, kitchen, bathrooms, etc.

Provide quality services and excellent customer services to employees, guests, and clients of HPCDC.

1. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics, and cultures.
2. Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner.
3. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.) Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).

Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”.

1. Abstain from the use of profanity or loud language near the public, employees, and clients.
2.  Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Do not talk openly and in public about clients.
3. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse, or mitigate conflict, and maintains the integrity of the clients, coworkers and employees.

Clean bathroom facilities, including sinks, walls, and floors, and in common office areas and client bathrooms as specified by site.

Clean and refurbish all client areas as assigned per site requirement including turning over apartments in a timely manner.

Assisting with minor maintenance issues including but not limited to unclogging drains and toilets, minor carpentry, plumbing work.

Assist in maintaining client apartments which may include but not limited to painting, installing blinds, mattresses bunk beds, day beds, cleaning out refrigerators and stoves bathrooms sinks, other light carpentry work. 

Assist with grounds clean up, responsible for maintaining a clean and safe exterior of the facility.

Assist in moving furniture and belongings as needed of clients into and out of apartments/rooms.

Responsible for storing and retrieving deliveries and supplies as needed.

Responsible for maintaining tools, supplies, and equipment.

Assist other staff with assignments when needed. 

The availably to work nights and weekend which may include a revolving shift. 

Additional job functions:

1. Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.
2. Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner.
3. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting, and others as needed.
4. Participates in ongoing staff training, skill development, and mandatory meetings.
5. Assist in the training and mentoring of other porters as needed.
6. Distribute inventory supplies according to procedures.

Perform other job duties and special projects assigned by management. 

QUALIFICATIONS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. 

1. Minimum Required Education & Experience:
   • HS Diploma or GED required.
   • Minimum of 1 year of maintenance experience including painting.
   • Experience working with boilers, HVAC systems, plumbing and electrical systems preferred, and usage of hand and power tools required.
   • Driver’s License

1. Preferred Education & Experience:
   • Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations.
   • CPR / First Aid Certification
   • French / Spanish speaking.

1. Computer Skills:
   • Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:

1. GENERAL WORKING HOURS:
   • Shifts vary and may change to include overnight shifts, days, evenings, and weekends.
   • Shift may be revolving at times for coverage.