Job description: Budtenders at High Haven are the employees with the highest level of customer interaction. They will assess the customers needs and wants, provide a curated list of potential products, and accurately process the sale, while providing the highest level of customer service and salesmanship. Budtenders function as an important part of a team, and will occasionally assist in other departments.

Responsibilities

• Facilitate and process sales of cannabis and cannabis products
• Provide top notch customer service
• Work with customers and patients to curate a purchase based on their individual needs, while providing education on the use of those products
• Ensure compliance by adhering to company policies and best practices
• Perform inventory counts
• Complete non-sales downtime duties such as cleaning, organizing, and special projects
• Assist with community engagement
• Operate with integrity and honesty
• Ensure the safety and satisfaction of all customers and staff
• Assist in other departments within the facility
• All other duties as assigned by supervisor

Requirements

Education, Training, and Certifications

• High School Diploma or GED required
• Advanced education preferred
• Cannabis related certifications, courses, or trainings a plus
• Must complete all trainings provided by management
• Must complete yearly training requirements, including Responsible Vendor Training and other courses provided by High Haven.

Skills and Experience

• Demonstrate passion to serve the medical and recreational cannabis community
• Knowledge of cannabis and cannabis products
• Experience in retail or other sales
• Cannabis industry experience desired
• Strong operational skills in fast-paced and customer service environments
• Knowledge of effective inventory management
• Proficient with computers and technology, including Microsoft 365 programming and POS systems
• Able to count back change quickly and precisely
• Ability to communicate clearly and concisely
• Capable of multitasking during high traffic times
• Operates best as a part of a team

Physical Requirements

• Must be at least 21 years of age
• Must be able to stand and walk for long periods of time
• Ability to lift up to 50 lbs

Schedule and Availability

• Regular Hours: Shifts for this position are available during the day, afternoon and evening, including weekends and some holidays.
• Additional Hours: additional hours may be requested in the event of staff shortages or special events

Other Employment Information

• Employment at High Haven is contingent upon passing a background check and obtaining a Dispensary Agent Badge from the Illinois Department of Financial and Professional Regulation (IDFPR).

About High Haven

High Haven is a safe space for cannabis consumers to connect with the plant and a first-in-class place to work. We are committed to creating a culture where trust, respect, and compassion are the top priorities. High Haven doesn’t just exist to produce and sell cannabis. We also partner with local businesses to promote entertainment, such as concerts, sporting events, and festivals. We are creating a better place to work, live, and play by delivering the best customer and employee experiences possible.