The Premium Billing Associate (Temp) will perform routine Premium Billing activities. This position exists to assist the Premium Billing department with account activities while providing excellent customer service in line with Company Standards. 

• This is a 3 month temporary position, with the potential to extend to 6 months
• This is a hybrid schedule (3x/week onsite required) Zip code: 92128
• This role is strictly data entry with the possibility of additional customer service (via phone) duties
• Schedule: Monday - Friday, 8am - 5pm (no weekend work)
• Quick interview process

WHAT YOU WILL DO

Provides premium billing services to customers.

• Reviews and responds to emails received by department group email account.
  • Provides research on payroll reporting status, payments, cancellation/reinstatement status etc.
• Handles customers calls from agents and policyholders.
  • Assists with reporting payroll and processing payments.
  • References several systems to research policy information.
• Updates email contact and coordinates address changes.

Performs departmental administrative tasks.

• Process letters, emails, and other items as requested.
• Process cancellations and reinstatements notices as required.
• Manage data entry input in several applications making sure they are current and accurate.

WHAT YOU BRING TO THE ROLE

• High School diploma or General Education Development (GED) required.
• Associate’s degree preferred.
• Minimum 1 year of experience in an office environment in customer service and/or accounting; or equivalent combination of education and experience required.

KNOWLEDGE AND SKILLS

• Working knowledge and skills of Microsoft Office, including Excel, Outlook, and Word preferred.
• Must be customer service oriented with strong organizational skills and attention to detail.
• Works well independently and as part of a team.
• Ability to effectively present information to policyholders, agents, and internal parties.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington

CA: $23-24/hour