Responsibilities

Are you a problem solver, someone who enjoys troubleshooting and resolving complex issues? Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a full-time Senior Support Consultant to join their global support team. The role offers flexibility, with limited travel required, and the option to work from either home or any one of Hexagon’s US office locations.

• Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon’s Asset Lifecycle Intelligence Division’s Solutions and interfaces.
• Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback.
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Accurately documents support activities and outcomes; Maintains knowledge base.
• Develops strong proficiencies in Customer Relationship Management systems.
• Maintains adherence to customer service level agreements.
• Develops technical documents, instructions, and training for internal and external purposes.
• Keeps updated on current Hexagon’s Asset Lifecycle Intelligence division’s solution portfolio through training and sprint reviews.
• May conduct customer training or work on service activities when required.
• Work under minimal supervision with broad latitude for independent judgment.​

Qualifications

• Degree qualification in a Computer Engineering or related discipline or equivalent industry experience.
• 6 years’ experience in engineering working with Computer Aided Design tool.
• Experience participating in consulting functions and services.
• Customer Service experience and ability.
• Fluency in the basic technologies underlying the IT industry.
• Candidates must be located in the United States
• CST or EST time zone preferred but not required

Preferred Qualifications

• Strong competency of Intergraph Smart3D with knowledge of additional Hexagon Solutions
• Experience with Azure DevOps
• Experience with Visual Studio .NET, C#, SQL preferred

Hexagon will not sponsor applicants for a work visa for this position.

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