CUSTOMER SERVICE REPRESENTATIVE

PAY RATE: $15.00/hr.

Upon completion of 6 months, hourly rate increases to $15.75/hr. and

Upon completion of 1-year, hourly rate increases to $16.50/hr.

Unlimited Bonus potential available!

Join our Hertz Car Rental team! The Customer Service Representative is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, responding to customer questions and complaints, disclosing rates, terms and conditions of rental, and obtaining customer signatures. Responsibilities to include but not limited to:

Responsibilities:

• Handle rental car transactions to accommodate our customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or pass along customer-related issues
• Complete, review and submit various reports to supervisor
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in computer system
• Communicate with shuttle drivers
• Perform related responsibilities as assigned or required

Skills Needed To Be Successful:

• Excellent customer service skills
• Interpersonal and communication skills with customers and coworkers
• Ability to manage unusual situations while maintaining good customer relations.
• Typing skills and the ability to use Word and Excel
• Professional and enthusiastic attitude

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• New Bern, NC 28562: Relocate before starting work (Required)

Work Location: In person