The Training & Organizational Development Manager is responsible for creating, implementing and managing all training programs and organizational development initiatives for Stone Mountain Park.

• Develop, administer, and evaluate all OD initiatives such as plans for developmental candidates, succession planning, leadership goals, Great Place 6 programs, and employee care
• Manage implementation and roll out of new LMS system
• Responsible for the effective delivery of New Hire Orientation and Memory Making classes from creation to revising content to hiring and supervising the trainers
• Assist with annual training compliance process -including PCI and Information Technology
• Serve as culture champion to ensure that department plans support park and company culture plans and goals
• Oversee mentoring and growth programs
• Manage strategy to ensure strong retention and career progression
• Assist with creating and implementing Stone Mountain’s annual People Plan
• Conduct employee survey meetings and follow up on initiatives for improvement
• Oversee coordination of Mystery Guest Program
• Coordinate Moment of Truth and Grant-It Card Programs
• Create and distribute monthly employee newsletter
• Help create and review incentive programs that will drive NPS and overall park revenue
• Help create, train and monitor upsell initiatives
• Create, schedule and conduct supervisor development classes (Servant Leadership, HR for the Everyday Manager, Interviewing and Performance Management)
• Plan, develop and conduct annual Leadercast and rehire Updates
• Plan, develop, and provide training and staff development programs
• Develop and organize training materials, multimedia visual aids, and other educational materials
• Help develop online training and online training management systems
• Prepare and operate within department budget
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES

These are carried out in accordance with applicable safety policies and laws. Responsibilities include :

• Hire, train, schedule, supervise, and evaluate the Trainers, Video Techs, Training Coordinator, Recruiting Specialist, and Staffing Coordinator
• Appraise performance, reward, and discipline employees
• Address complaints and resolve problems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must frequently lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to take directional cues directly and indirectly.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to outside weather conditions
• The noise level in the work environment is usually moderate

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must understand, read, write and speak the English language
• Must have the ability to work days, nights, weekdays, weekends, and holidays
• Must be at least 18 years old
• Must have the ability to maintain a good working relationship with coworkers
• Must foster teamwork and have the ability to solve problems on behalf of guests
• Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Must be able to define problems, collect research, establish facts, and draw valid conclusions
• Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must be able to type accurately
• Must have advanced knowledge of Microsoft Office
• Must be able to communicate effectively with a variety of people
• Must be able to build and maintain collaborative relationships with co-workers, department leadership, and employees
• Must be able to effectively present information
• Must be able to multi-task and work well independently in a fast-paced environment
• Must be very deadline conscious and detail-oriented
• Must have excellent motivational and coaching skills
• Must have excellent verbal and written communication skills
• Must demonstrate good judgment and decision making
• Must be a critical thinker

Required Experience

• High school diploma or equivalent education required
• Bachelor’s Degree preferred
• Minimum of 5 years' experience developing training classes and materials required
• Minimum of 2 years' experience with management of personnel resources required
• Minimum of 2 years' experience with administration and management required
• Previous Organizational Development experience preferred
• Must have and maintain a Drivers' License

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must understand, read, write and speak the English language
• Must have the ability to work days, nights, weekdays, weekends, and holidays
• Must be at least 18 years old
• Must have the ability to maintain a good working relationship with coworkers
• Must foster teamwork and have the ability to solve problems on behalf of guests
• Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Must be able to define problems, collect research, establish facts, and draw valid conclusions
• Must be able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must be able to type accurately
• Must have advanced knowledge of Microsoft Office
• Must be able to communicate effectively with a variety of people
• Must be able to build and maintain collaborative relationships with co-workers, department leadership, and employees
• Must be able to effectively present information
• Must be able to multi-task and work well independently in a fast-paced environment
• Must be very deadline conscious and detail-oriented
• Must have excellent motivational and coaching skills
• Must have excellent verbal and written communication skills
• Must demonstrate good judgment and decision making
• Must be a critical thinker

Last updated : 2024-02-27