Duties & Responsibilities:

• Supervise, schedule, organize, and support employees and customers for Heritage Industries KOS Service Operations.
• Responsibilities include but are not limited to building, developing, and maintaining a high-performance team, performance management, service scheduling, including field and fleet service, job tracking, managing resources, KPI management, and participation in Caterpillar Process Improvement.
• Managing budgets and ensuring that jobs are on completed within the required time frame and scope of work.
• Responsible for communication with customers and providing excellent customer service.
• Opening and closing work orders, maintaining timecards, managing DOT requirements for employees.
• Managing overtime
• Responsible for making sure employees complete all assigned training.

Required Qualifications:

• Must have an excellent safety record. Safety will be this role’s top priority with a commitment to use the TRACK Safety Program.
• Previous experience within the work truck industry, automotive, and/or truck equipment service and repairs.
• Experience with large and small engine repair, welders, wiring, pneumatics, hydraulics, truck mounted cranes, transmissions, suspensions and brakes on light, medium and heavy-duty vehicles. Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
• Must work well in a team environment and be willing to assist others.
• Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
• Attention to detail with good time management and follow up skills.
• Understands the importance of equipment availability to our customers.
• Will work closely with service/mine management to develop solutions to any customer concerns in a timely manner.
• Willingness to respond to after-hour emergency calls and customer needs.
• Manage employee schedules to ensure all time commitments to customers are satisfied.
• Must be able to interact well with direct reports, having the desire and ability to develop employees.
• Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
• Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).

Preferred Qualifications:

• 1-3 years experience with operational leadership or management.
• ASE certifications
• SAP experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)