Duties & Responsibilities:

• Supervise, schedule, organize, and support employees and customers for Heritage Industries KOS Service Operations.
• Responsibilities include but are not limited to building, developing, and maintaining a high-performance team, performance management, service scheduling, including field and fleet service, job tracking, managing resources, KPI management, and participation in Caterpillar Process Improvement.
• Managing budgets and ensuring that jobs are on completed within the required time frame and scope of work.
• Responsible for communication with customers and providing excellent customer service.
• Opening and closing work orders, maintaining timecards, managing DOT requirements for employees.
• Managing overtime
• Responsible for making sure employees complete all assigned training.

Required Qualifications:

• Must have an excellent safety record. Safety will be this role’s top priority with a commitment to use the TRACK Safety Program.
• Previous experience within the work truck industry, automotive, and/or truck equipment service and repairs.
• Experience with large and small engine repair, welders, wiring, pneumatics, hydraulics, truck mounted cranes, transmissions, suspensions and brakes on light, medium and heavy-duty vehicles. Good interpersonal skills interacting with customers in person, via phone, e-mail, etc.
• Must work well in a team environment and be willing to assist others.
• Positive, open-minded attitude, willing to think outside of the box and present new ideas to achieve the product support objectives.
• Attention to detail with good time management and follow up skills.
• Understands the importance of equipment availability to our customers.
• Will work closely with service/mine management to develop solutions to any customer concerns in a timely manner.
• Willingness to respond to after-hour emergency calls and customer needs.
• Manage employee schedules to ensure all time commitments to customers are satisfied.
• Must be able to interact well with direct reports, having the desire and ability to develop employees.
• Understands problem ownership: When given a problem will take ownership of it and determine the best solution to the problem.
• Knowledge and experience with the Microsoft suite of products (Word, Outlook, Excel).

Preferred Qualifications:

• 1-3 years experience with operational leadership or management.
• ASE certifications
• SAP experience