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Smart Solutions
Waldorf, MD | Full Time
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Customer Service Representative
Smart Solutions Waldorf, MD
$41k-52k (estimate)
Full Time | IT Outsourcing & Consulting 2 Months Ago
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Smart Solutions is Hiring a Customer Service Representative Near Waldorf, MD

Due to recent expansion, we are currently looking for a customer service team lead.

This position will start off entry level with provided training to prepare for the leadership role.

Responsibilities: 
  • Receives and Processes customer purchase orders 
  • Enters orders received via telephone or on a provided tablet
  • Enters electronic, paper and manual orders online 
  • Verifies & Confirms customer orders and delivery expectations. 
  • Quotes prices according to uniform pricing strategy and current market pricing. 
  • Tracks order exceptions and maintains as needed.
  • Sales with Preferred Customers
  • Direct Customer Service with new and current customers
Teamwork: collaborates with team members 
  • Seeks good communication and cooperation within organization 
  • Coordinates all routine aspects of customer orders, requests, and inquiries 
  • Identifies and uses internal resources as needed to complete tasks 
  • Supports team goals 
  • Is receptive/flexible/adaptable to change 
  • Understands, generally, about competitors and their services
FULL TRAINING IS PROVIDED FOR THE RIGHT CANDIDATE--NO EXPERIENCE NECESSARY

Qualifications

  • Previous experience in sales, customer service, or related field is a plus
  • Student Mentality – willingness to take direction and learn
  • Strong leadership qualities
  • Ability to build rapport with clients
  • Ability to thrive in a team environment
  • Ability to hit personal and team goals
  • Work in a fast paced environment 
  • Proactive thinker and solution oriented

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$41k-52k (estimate)

POST DATE

03/14/2024

EXPIRATION DATE

07/20/2024

WEBSITE

smart-solutions.com

HEADQUARTERS

MONONA, WI

SIZE

50 - 100

FOUNDED

1996

TYPE

Private

CEO

JACKIE MORTELL

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Smart Solutions

Smart Solutions provides IT staffing and consulting services in Madison, Wisconsin.

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