Job description

Heritage Home Care is rapidly expanding and looking for a talented Operations Manager to join our growing agency. The mission of Heritage Home Care is to provide compassionate, trusted non-medical home care services to our clients so that they can remain safe and independent in the comfort of their homes.
At Heritage Home Care, we pride ourselves on the care we provide our clients, our employees and our community. We believe our core values are fundamental to a positive and embracing work environment where people are treated with the utmost respect, creating the “Best Place to Work” in our industry! Heritage Home Care’s vision is to continuously strive to be the provider of choice for truly exceptional home care services in the community it serves. As the Operations Manager you will have:

• Opportunity to work in a top-tier agency that welcomes you as an individual values your skills, and promotes your professional aspirations
• Work in an upbeat and friendly office where people actually talk to each other
• Be a part of a company that cares about their employees as well as caring for their clients

The Operations Manager is a key member of the agency’s management team and is responsible for ensuring the day-to-day operations of the agency run properly and efficiently. This position requires decisive leadership, exceptional communication skills, strong prioritization and problem- solving skills and the ability to work in a fast-paced environment.

KNOWLEDGE, SKILLS, & ABILITIES

• Outstanding leadership, communication, organizational and efficiency skills
• Excellent judgment and oversight skills along with strong attention to detail
• Ability to effectively address sensitive situations and unexpected events
• Superior customer service and problem-solving skills. Comfortable working with affluent clients with particular needs and expectations
• Ability to interact and communicate with all levels of agency staff
• Solid office computer skills, including MS Office, and Facebook
• Knowledge of Clear Care/ Wellsky is a plus.
• Ability to handle confidential information
• Outgoing, positive, and pleasant attitude is a must!

RESPONSIBILITIES

• Manage day-to-day agency operations and ensure they are running efficiently:
• Existing Clients are receiving scheduled service
• Recruiting plan is aligned with near-term and future staffing needs
• New Clients are staffed and started properly
• Escalations of difficult or sensitive operational issues are addressed in an appropriate and timely manner
• Oversee activities of Client Care Coordinators, Recruiting and Admin Staff, taking appropriate coaching, training, or corrective actions
• Ensure agency performance and profitability targets are achieved through operational excellence
• Create operational key driver reports for Management team review
• Responsible for office and field staff issue escalations and HR management
• Complete Billing, Payroll and LTC submissions promptly
• Develop and implement field staff retention, incentive, and training programs
• Ensure Policy and Procedure compliance, development/improvement and implementation
• Perform required periodic staff performance reviews
• Assist with Business Development activities
• Manage Social Media and Onboarding accounts
• Offer creative and inspirational ideas for company social activities
• Publish Company newsletters monthly
• Provide support to on-call staff

Qualifications

• Associates or Bachelor's degree
• Two to five years of office management experience
• Minimum of one year supervisory experience
• Nursing, Home Health, Home Care, or related industry experience a plus

Other Requirements:

• Able to pass Background Screening
• Dependable, friendly and compassionate
• A sense of humor helps…

Salary based on experience.

Office Address: 8723 E Via de Commercio Suite B-101 Right off Loop 101 at the Via de Ventura exit.

Phone: (480) 418-4100

Keywords: manager, director, administrator, operations, supervisor, sales, marketing, health care, home care, home health, facility, nurse, RN, LPN, hospital, assisted living, hospice, medical

Job Type: Full-time

Salary: $52,000.00 - $62,000.00 per year

Benefits:

• Paid time off
• Sick Leave
• Health spending account
• Bonus oppurtunities

Schedule:

• 8- hour shift

Ability to commute/relocate:

• Scottsdale, AZ 85258: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $52,000.00 - $62,000.00 per year

Benefits:

• Health savings account
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person