Assistant Manager, Operations

At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Cartier North America is seeking an Assistant Operations Manager who will be responsible for boutique operational support. The Assistant Operations Manager will assist and report to the Boutique Operations Manager to ensure efficiency of administration, inventory, operations and logistics, while managing and developing the operational team.

Key Responsibilities:

Plan, schedule and ensure effective and timely implementation of all administration, inventory, operations and logistics

• Ensure proper understanding and execution of all brand guidelines and procedures
• Ensure efficient administrative opening and closing of the boutique
• Monitor daily financial aspects of boutique sales: ensure daily transactions and proper paperwork are submitted to Corporate Offices on time and with accuracy
• Ensure effective and flawless audit and present an action plan follow up post audit
• Oversee inventory control process to prevent stock losses and ensure integrity and quality of stock
• Ensure image and operational standards accordingly to Cartier guidelines (i.e. ordering and restocking supplies, cleaning up, maintain proper workroom organization, product maintenance)
• Partner with Operations Manager to support overall operations of boutique, as needed
• Daily set up and break down of boutique for opening/closing as needed

Manage and develop team

• Motivate and support the operational team offering guidance, training and development
• Regularly conduct team meetings, ensuring that staff is aware of the tasks, targets and opportunities
• Partner with management to identify training needs and coaching opportunities
• Partner with the boutique management in the performance management process through regularly scheduled individual meetings with the operations staff including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management and human resources
• Perform administrative and HR tasks including but not limited to scheduling, payroll and overtime management
• Responsible for creating a positive and united work environment amongst all staff
• Spot coaching and management of spoken and written communication, including peer interactions.

Knowledge and compliance

• Possess basic understanding and knowledge of brand and full range of all products and services
• Deeply understand and comply with Cartier security and operational procedures

Brand Ambassador

• Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
• Seek feedback from staff to enhance level of client experience

Education:

• Bachelor’s degree in a business related field

Required Experience:

• 5 years of operational supervisory experience in sales environment

Technical Abilities:

• Exceptional skills in Microsoft Office applications, especially Excel is required
• Utilization of SAP is preferred

Personal Skills:

• Must be available to work retail hours including weekends
• Ability to work with a team in a fast-paced environment required
• Excellent analytical, organizational, and interpersonal communication skills required
• Ability to handle multiple tasks simultaneously
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team